Delivery & Returns

Delivery

We deliver throughout the UK by Royal Mail Special Delivery for £10 per order. Dispatch details and tracking will be provided by email.

International Shipping

We are pleased to offer international shipping to the USA and Europe. Please contact us for shipping rates and delivery details.

Any customs duties, import taxes or additional fees charged by the destination country are the responsibility of the customer and are not included in our shipping charges. As a small independent business, we are not yet able to absorb these additional costs. Thank you for your understanding.

Online Returns

You may cancel an online order within 14 days of receiving it. Email info@house-of-z.com to notify us. You then have another 14 days to return the item. We will email you a prepaid return postage label and instructions.

For change-of-mind returns, the cost of the prepaid return postage label will be deducted from your refund. We will confirm the label cost before you return your item. Items may be tried on as in a shop; deductions may apply for handling beyond what is necessary to inspect them. If an item is faulty or misdescribed, we will cover reasonable return postage and your statutory rights remain unaffected.

Refunds

Eligible cancellations are refunded to the original payment method, including the cost of our standard delivery service as required by law. Any additional charge for an optional upgraded service is non-refundable. We may wait until we receive the item or proof of its return before refunding, and will refund within 14 days of the earlier of those events.

Vintage items may show age-related wear as disclosed in their listings. Your statutory rights for faulty or misdescribed goods are unaffected.

Questions? info@house-of-z.com